Q: Where can I find the information of the closest boutique?
A: Follow CURIEL official Wechat account. In the “Member Center" of the menu bar, click on the “Boutique Nearby" to check the closest CURIEL boutique.
Q: What are the opening hours of CURIEL boutiques?
A: Most of our boutiques are open from 10:00-22:00.
For detailed business hours at each point of sale, please check our "Boutiques" page, where you can call the department stores for enquiries.
Q: What are the official sales channels for CURIEL?
A: You can currently purchase CURIEL items through our brick-and-mortar boutiques or our official WeChat Mini-Program Boutique.
Our offline boutiques support mail order services.
Q: What are the payment methods currently supported by CURIEL's official WeChat Mini-Program Boutique?
A: If you place an order in our WeChat Mini-Program Boutique, your payment shall be supported by Wechat pay.
Q: Can I invoice my purchases from CURIEL’s official WeChat Mini-Program Boutique?
A: You can request an invoice by calling CURIEL China customer service hotline at 400-852-8688.
Q: What are the benefits of becoming a CURIEL member?
1) Earn points from any purchase to redeem gift voucher, hand-held gifts and premier event places
2) Enjoy the benefits of member benefits
3) Enjoy an experience of free tailoring service
4) Stay up-to-date and get the latest brand trends and events
Q: Can CURIEL provide me with free tailoring services?
A: CURIEL members are entitled to a chance of free tailoring experience after purchase, please go to our offline boutiques and consult with our ambassadors.
Q: What is CURIEL's return and exchange policy?
A: For purchases from CURIEL's official WeChat Mini-Program Boutique, you may request a refund for the return within seven (7) days from the date of receipt of the product, but you must return the product in its original packaging (e.g. box, cotton bag, etc.) and confirm that the product is in good condition for sale, with all relevant accessories, instructions, labels, giveaways (if any) and sales documents.
Q: How do I maintain my CURIEL little black dress?
A: The product is accompanied by an instruction tag inside, please follow the washing and maintenance instructions. If you have any questions, please contact our customer services.
Please note: The goods that are instructed washable, can not be soaked or washed for a long period, nor force twisting. Please use a neutral detergent, low-alkali detergent or fabric-specific detergent. Merchandise should not be sunburned after washing, should be cooled or air-drenched to dry.